Client Support Channels

  • 1 hour ticket response time

  • A Sixty–Minute Support Ticket Response Time Guarantee

  • All your assistance requests will be attended to within maximum 1 hour after the ticket or email has been submitted. If your case needs additional assistance from a sysadmin, we’ll direct the ticket or the e–mail to the person on duty and we will leave a note to let you know that more time will be required for reaching a solution. And if you make use of our Admin Services package, all of the server administration services included there will be executed whenever you desire.

  • Top quality support service

  • An Excellent Client Care Service

  • If you need help while using our Web Control Panel or with any of the apps that we’ve installed on the dedicated web hosting server on your behalf, do not hesitate to contact the tech support team at any time via the ticketing system. Plus, in case you need assistance administering your dedicated server, you can order our Admin Services package, that includes weekly Operating System updates, troubleshooting and software installation procedures, server monitoring and rebooting procedures, data backup hard disk space, etc.

  • Intuitive help center

  • An Easy–to–Navigate Help Area

  • Each Linux dedicated servers hosting package includes our free–of–cost Web Control Panel, which offers a circumstantial knowledgebase plus a set of step–by–step video tutorials. Whenever you require help while working with the Web Control Panel, just hit the Help or Videos buttons situated in the top right corner.