The client support that you'll receive from your shared website hosting provider is very important, no matter if you have pre-sales questions and you're not a client yet, or you have some technical trouble with a current account. Timely and accurate information regarding a question or an issue will save you a lot of time and efforts, not mentioning that this is usually a proof that you are ordering from a real website hosting provider and not from a reseller. When you obtain a hosting account through a company that doesn't own its servers and it can't access them immediately, it's likely that you will wait for a few days so as to have an answer to your question, which means that your sites may stay offline for quite some time. In comparison, a supplier which provides various means of communication and has a technical support staff available any time will assist you to right away and help you reduce or totally avoid any downtime and prospective losses.
24/7 Customer Support in Shared Website Hosting
The customer and technical support services for all of our shared website hosting packages are round-the-clock, so you can forget all about waiting for a few days in order to get assistance. In case you aren't our client yet, you can give us a call, chat with an agent or send an e-mail message. If you already have an account, you can open a support ticket in addition to the other three options for contact. You're able to choose the most appropriate way to contact us depending on what your location is or what kind of device you're using. We can easily help you for almost any webhosting-related question that you may have or issue that you could experience and even if you get in touch with us during the weekend or on official holidays, we'll be available 24/7. For more technical or time-consuming issues you can open a support ticket, but even then the max response time will never exceed 60 minutes.
24/7 Customer Support in Semi-dedicated Hosting
We're aware how essential it is to get well-timed help, particularly when your site is not working effectively for whatever reason. All of our semi-dedicated hosting packages feature 24/7 customer and tech support, so that in case anything happens, you can use plenty of methods to get in touch with us - phone line with multiple local numbers internationally, live chat, e-mail messages and tickets. The first two choices are for pre-sales, billing and general issues, so in case you do not have an account yet, for example, you can receive extra info about our services, or we can help you with uncomplicated tech matters. The next two options are for solely tech troubles or anything that's more time-consuming considering that it's much easier track the dialogue between you and our support team. The warranted max reply time for them is merely one hour, the regular one - 15-20 minutes, so you will not have to wait for a whole day in order to get assistance as you may have to do with various other service providers.
24/7 Customer Support in VPS Hosting
With our VPS hosting, you will never have to wait for more than one hour so as to receive help for any kind of issue that you may encounter with the server or the software that comes pre-installed with it. We guarantee this short answer time for all tickets which you open via your billing Control Panel or emails which you send to our technical support crew. We also have local phone numbers in several countries worldwide plus a live chat service where we can easily help you with pre-sales, billing and common questions. Customer and tech support is available 24/7/365 via the various means of communication, so no matter what your question or problem is, there is always somebody to assist you quickly. When you need assistance with third-party software, that you cannot set up or which gives you troubles, you are able to take advantage of the Managed Services upgrade package that we offer for all of the VPS plans.
24/7 Customer Support in Dedicated Web Hosting
With a 1 hour maximum reply time guarantee, you will enjoy quick support when you order a dedicated server from our company. Our customer and tech support crews are accessible 24/7/365, therefore any time you open a ticket from your billing account or you send an e-mail message related to any issue with the server or the pre-installed software on it whatever the time of the day, you will receive an answer within the hour, even during holidays. Our ticketing system is the perfect option in case the issue in question requires more time to be solved or if it has to be given to our administrators, as it's easier to track the communication sent on both sides. For general, sales and billing issues/inquiries, you are able to give us a call or talk to a live representative through our chat service. In case you include the Managed Services upgrade to your server plan, our admins can also help you with third-party software set up and troubleshooting and just like the standard support, this service is available 24/7 as well.