There are different ways to contact the hosting company whose services you’re using, but the one that you will always find irrespective of which company you opt for is a trouble ticket system. This is the least complicated communication method for different reasons. In the event that no technical support team representative is free at the moment and they’re all busy, a phone call may not be responded to, but a ticket will invariably be received. Additionally, you can copy ‘n’ paste extensive pieces of info without the need to worry about spelling mistakes, and if a particular problem needs more time to be resolved or a number of responses have to be exchanged, all the info will be in the same location, so either party can always see the comments written by the other one. The negative side of using tickets to touch base with your web hosting company is that they’re usually separate from the hosting platform, which goes to say that if you have to provide information or to follow instructions, you will need to use at least 2 different accounts and this number might grow if you would like to manage a couple of domain names. Plus, a lot of web hosting providers respond to tickets after a few hours, or even once in every 24 hours, and for you as a client, this simply means wasted time while awaiting an answer.
Integrated Ticketing System in Shared Website Hosting
Our Linux shared website hosting packages come with an integrated ticketing system, which is included in our in-house created Hepsia Control Panel. In contrast with other comparable tools, Hepsia will permit you to manage everything related to the hosting service itself in one location – invoices, files, emails, support tickets, etc., avoiding the necessity to log in and out of different systems. In case you’ve got any technical or pre-sales questions or any problems, you can post a ticket with a couple of clicks of the mouse without needing to log out of your Control Panel. During the process, you may pick a category and our system will present you with a number of informational articles, which will provide you with additional information and which may help you resolve any particular issue even before you actually post a ticket. We guarantee a trouble ticket response time of no more than 60 minutes, even in case it is a weekend or a legal holiday.
Integrated Ticketing System in Semi-dedicated Hosting
If you’ve got a semi-dedicated server account with our company and you wish to get in touch with our customer service staff members, you’ll be able to post a support ticket directly from your Hepsia Control Panel instead of going through a completely different client support platform as you will need to do with the majority of hosting providers on the market. Our integrated trouble ticket system will enable you to open a new ticket easily and to go through older tickets using an intelligent search box. Additionally, you will be able to check the relevant knowledgebase articles that our system will present to you depending on the problem category that you pick for your new ticket. You can perform all the above-mentioned activities without signing out of your Control Panel at any time, which suggests that if you come across any difficulty or have a query, you can get in touch with our support engineers and fix the specific problem in less than sixty minutes through one single platform.