When your website hosting provider offers live chat support, you'll be able to speak with an agent live and find out useful info or get a problem resolved promptly. The key advantage of using chat instead of calling to talk with a live person is that you will need just a computer with Internet connection, therefore you will not pay any rates when you are in a different state or country. What's more, it will be quicker to copy and paste data such as domain names, usernames or error messages i.e. details that are sometimes hard to share with the other side on the phone. The live chat is also a much faster solution to contact the website hosting provider's support team in comparison to using a ticketing system. Last, but not least, in case some situation needs more time to be resolved, you're able to do something else while you wait for assistance on the live chat, therefore you will not lose time - something that is impossible if you are on the phone.
Live Chat Support in Shared Website Hosting
Along with the phone and ticket support, we provide live chat support too. You will be able to get in touch with us every single day, which includes weekends and holidays, and we will give you more details about the Linux shared website hosting packages that we provide if you are not a customer yet, or about general and billing questions when you already have a user profile. Although for entirely technical matters you will have to open a ticket to our tech support, because such issues will require extra time to be dealt with, you can still get in touch with us on our live chat for some tech info. To give you an example, we can assist you to set up an email address in your e-mail client or troubleshoot various problems, saving you considerable amount of time. Even when our telephone lines are already off for the day, you will be able to talk with a live person.
Live Chat Support in Semi-dedicated Hosting
We provide live chat support as standard with our services, which means that any time you have any kind of questions concerning our semi-dedicated hosting packages, you can get in touch with our customer care team whenever you need no matter if you've already acquired an account or not. Generally, the chat service is for billing, pre-sales and common questions and difficulties, but we can help you with a lot of tech questions too. We can help you pick the ideal package for your websites in case you do not have an account yet, we can answer all the billing questions or issues you may have or we can help you with installing your new email address on your personal computer or smartphone - all this will be done quickly because our live chat service is accessible all day, every single day. Any time you need help, you're able to speak to a representative and save a long time.