If you ever encounter a problem with your website and are incapable of dealing with it, ask the respective web hosting provider’s client support staff to help you bring the website back online. A speedy resolution would be best, but lots of companies reply within twenty four hours or even more, especially if you’re dealing with a reseller. Even if the problem can be solved without much difficulty, your site may not function properly or may not be available whatsoever for an extended period of time, so you may lose potential clients because it’s pretty unlikely that anybody will be inclined to come back to a site that is inoperational. Thus, you should make sure not only that you can get in touch with your web hosting company, but also that they can respond and assist you in a timely manner. If a software app update doesn’t proceed smoothly or if you erase something accidentally, for instance, the site must be fixed speedily in order to prevent extended downtime.
One-Hour Response Guarantee in Shared Website Hosting
Our Linux shared website hosting packages include a sixty-minute response guarantee, which goes to say that regardless of what enquiry or issue you might have, we’ll always be there to lend you a hand. The fact is, it seldom takes more than 30 minutes to get an issue solved or an inquiry answered, and this is valid for both technical and sales matters. Our customer support team representatives are available 24x7, even on weekends and public holidays, which suggests that you will receive swift help at all times. We are aware of just how priceless time can be, so by the time we respond to your email or support ticket, we’ll have explored the matter and, in case we haven’t discovered a solution, we will give you more info on what you need to do on your end, if the circumstances demand this. With our support service, you can be certain that there will be someone to help you out instantaneously, no matter what time it is.
One-Hour Response Guarantee in Semi-dedicated Hosting
With a semi-dedicated server plan from our company, you can take full advantage of our speedy support service. You will get a response to any trouble ticket submitted via the hosting Control Panel or e-mail sent to our technical and client support team in no more than sixty minutes. The response time is guaranteed and it’s valid irrespective of the matter – billing or technical. It often takes considerably less time to explore and rectify a problem. We’ll supply you with more information in case the solution entails something that needs to be done on your end. If you get in touch with us during weekends or holidays, the response time will be absolutely the same and given the fact that our support staff is on duty 24/7, you will get immediate assistance for any billing, technical or general issue no matter what time it is.