If you have ever had a shared website hosting account before or you've dealt with any other kind of online service, you probably know from personal experience that for a lot of things it is better to talk to a live person over the phone than to exchange support tickets or email messages. If you'd like to learn more about a service before you purchase it or in case something small-scale needs to be done, for instance, it'll be much easier and faster to get it done in real time. If you are able to talk with representatives by phone, it's also very likely that you are dealing with an actual hosting supplier, not just a reseller. The type of support that you'll get over the telephone varies between different companies - from very general matters to expert tech support. Typically the majority of suppliers supply pre-sales assistance and first level phone support, while more complex tech matters are handled via e-mail and / or tickets.
Phone Support in Shared Website Hosting
We believe that the option to talk to a live consultant is rather important, that's why we have 3 support lines worldwide (Australia, USA and UK) and you have the option to get in touch with us on the phone for 14 hours a day. In case you consider getting one of our Linux shared website hosting packages, for example, you will be able to call us and find more about our services before you order in order to be sure that we do meet all of the system requirements for your web sites. After the purchase, you will be able to get in touch with us about any sales or billing troubles you may experience, or get any kind of general or basic technical information you need. We have tried to find the balance between telephone and ticket support, so for entirely technical issues you will have to use our ticketing system, which will help you keep track of the communication along with any new developments in the resolution of the issue.
Phone Support in Semi-dedicated Hosting
With 14 hours-a-day phone support, you can be sure that there will always be somebody to assist you when you have any questions about the semi-dedicated server plans that we provide. Whether you'd like to know more about the plans, you have a billing issue or some general problem, you can just give us a call. Although some more complicated issues may need a ticket so as to give time to our technical support team to analyze, we're able to help you with a lot of tech questions on the phone as well, saving you precious time and efforts. As we have data centers on 3 continents - in the U.S.A., the United Kingdom and Australia, we have local phone lines in all of these countries as well. If you are in a different country, we also have a global number where you are able to contact us.